Terms of Service

You must be at least 13 years old to create an account or use the Service. Making a booking, completing a payment, or entering into any other binding transaction on Akwaaba additionally requires that you be of legal age to form a binding contract in your jurisdiction (typically 18); if you are younger, a parent or legal guardian must complete the transaction and agrees to be bound by these Terms on your behalf. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use at support@akwaaba.app. Akwaaba is not liable for losses arising from unauthorized access to your account.

Akwaaba provides a travel platform that connects travelers with curated Ghana travel packages, experiences, events, Vetted Stays, and AI-powered itinerary planning. We act as an authorized agent between travelers and local hosts, experience providers, and service vendors. Hosts are independent operators solely responsible for the experiences, services, and legal compliance of their listings.

The platform also includes social features: Circles, small hyperlocal groups tied to a trip or location that you can join or create (opt-in — see Section 08); Pulse, a live map showing nearby activity and approximate locations of other users who have chosen to share them (opt-in); and Travelers, a discovery feature that may showcase trip plans you build with our AI Trip Planner (your first name and a few trip highlights — never your email, phone number, or exact travel dates) to other users, to help inspire their own planning. Using the AI Trip Planner means your trip may be featured this way; it is not a separate opt-in toggle. Our Privacy Policy covers how location data is collected and used.

• All bookings are subject to availability and confirmation by the host or experience provider.
• By completing a booking, you agree to the specific terms, inclusions, and exclusions described in the listing.
• Akwaaba reserves the right to cancel or modify bookings in cases of force majeure, safety concerns, or listing inaccuracies.
• You are responsible for ensuring you have valid travel documents (passport, visa) for travel to Ghana.
• A reservation deposit may be required to hold your spot. The $100 deposit is refundable per our cancellation policy.

• All payments are processed securely through Paystack. By making a payment, you agree to Paystack's terms of service.
• Prices displayed to Ghana-based users are in Ghanaian Cedis (GHS) in compliance with Bank of Ghana Notice BG/GOV/SEC/2022/04. International users see prices in their local currency.
• For curated packages, a $100 refundable reservation deposit is required to hold your spot. The remaining balance is due per the schedule outlined at booking.
• The AI Trip Planner is currently free to use. If we introduce a fee for planning or concierge services in the future, we will state the amount and refund terms clearly before you pay, and update this section.
• All applicable taxes (VAT) are included in the displayed price.

• ✕You agree not to: use the service for any unlawful purpose
• ✕You agree not to: impersonate another person or entity
• ✕You agree not to: interfere with or disrupt the service or its infrastructure
• ✕You agree not to: scrape, harvest, or collect data from the service without consent
• ✕You agree not to: post false, misleading, or defamatory content
• ✕You agree not to: circumvent security features or access restrictions
• ✕You agree not to: attempt to contact hosts or experience providers outside the akwaaba platform to circumvent fees

Circles are small, user-created or booking-adjacent group spaces, scoped to a specific location or trip and limited in size and duration — they expire automatically and are not a permanent or public social network. Joining a Circle is always optional.

By using Circles, you agree not to:

• ✕Harass, threaten, spam, or scam other members
• ✕Share another person's personal information without consent
• ✕Share sensitive personal details of your own (financial account numbers, government ID numbers, exact home address)
• ✕Post content that is illegal, hateful, or sexually exploitative

We may remove content, restrict a member's access, or dissolve a Circle at any time to protect user safety. Circle membership, messages, and any location shared through Pulse are handled as described in our Privacy Policy.

Experience providers, package operators, event hosts, and Vetted Stays property owners who list on Akwaaba ("Hosts") are independent operators, not employees or agents of Akwaaba. Akwaaba collects payments from customers on behalf of Hosts as an authorized agent and remits proceeds net of the platform fee.

Hosts are solely responsible for their own income taxes, VAT obligations, Ghana Tourism Authority (GTA) licensing, and all other legal requirements applicable to their business. Akwaaba does not withhold or remit taxes on behalf of Hosts.

All content on the Service — including text, images, logos, designs, software, and AI-generated itineraries — is owned by or licensed to Akwaaba App Limited and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

To the maximum extent permitted by law, Akwaaba shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including lost profits, data loss, or travel disruptions.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to Akwaaba in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Akwaaba does not guarantee that experiences, packages, stays, or events will meet your specific expectations. Travel inherently involves risks, and you assume responsibility for your travel decisions.

You agree to indemnify and hold harmless Akwaaba, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Ghana, and you consent to the jurisdiction of such courts. This does not remove any protections you are entitled to as a consumer under the mandatory law of your own country of residence.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use after changes constitutes acceptance of the revised Terms.